What makes my FIREUP cast iron Dutch oven different from other brands in the market?
In short, what differentiates us is our patented finned technology. The finned design not only looks beautiful but it outperforms traditional Dutch ovens in efficiency and heat distribution. What’s more, it’s the first real innovation in cast iron cookware for nearly a century.
The sheer amount of behind-the-scenes work involved in producing each Dutch oven also makes us stand out. We are perfectionists here at FIREUP; we believe the details matter. Our Dutch oven is made of 100% cast iron and manufactured in an 80-year-old foundry in Belgium. Each unit goes through multiple rounds of hand testing by cast iron experts. We use the highest quality and chip-resistant enamel so that your Dutch oven lasts for generations (cheers to sustainability!).”
Last updated: October 19, 2021 06:04
What are the specifications of the product?
Body inside colour: Black Body outside colour: Black Knob material: Stainless Steel Lid inside colour: Black Lid outside colour: Black
Size: 5 Litres (5.4 Quarts) Width (excluding handles):26 Centimeters (10 Inches) Height: 22 Centimeters (8.5 Inches) Pot Weight: 5.8 kg (12.7lbs) Lid Wight: 1.4 kg (3.1 lbs)
Last updated: October 19, 2021 06:06
Can the FIREUP Dutch oven be used on the stovetop and the oven?
Absolutely! Our cast iron cookware is versatile as it works on all cooktops, including gas and induction. You can bake/sear/sauté/fry/simmer/braise everything to perfection. FIREUP Dutch oven is also ideal for oven usage with an upper temperature of 260°C (500°F).
Last updated: October 19, 2021 06:06
Do I need to season the Dutch oven?
The FIREUP Dutch oven is an enameled cast iron product and does not require any form of seasoning. You can clean it simply by rinsing it with soap and warm water.
Last updated: October 19, 2021 06:06
What product is available right now to purchase?
Our first offering is the five-liter cast iron Dutch oven.
Last updated: October 19, 2021 06:06
Do you have international shipping?
Absolutely! Our pledge management partner will send an email after the Kickstarter campaign ends to collect the necessary shipping information from you. They will provide a shipping cost and an estimated delivery date for your order. We ship to most countries with the exception of South Africa, Saudi Arabia, Japan, Israel, the Faroe Islands, and anywhere in South America. Local custom duties and taxes, if any, will be payable to the local courier partner.
Last updated: October 19, 2021 06:06
When can I expect to receive the product?
We will start the shipping process in March 2022. Our pledge management partner will send an email after the Kickstarter campaign ends to collect the necessary shipping information from you. They will also provide a shipping cost and an estimated delivery date for your order.
Last updated: October 19, 2021 06:09
What is the return policy?
The campaign provides us with the opportunity to receive the needed financial support to bring the FIREUP Dutch oven to your kitchen. Therefore, we cannot offer refunds or exchanges for products received as rewards from our Kickstarter campaign. In case of manufacturing defects, please email us at [email protected] describing the issue.
Last updated: October 19, 2021 06:09
Where is my FIREUP Dutch oven made?
Your FIREUP Dutch oven is manufactured in an 80-year-old foundry in Belgium.
Last updated: October 19, 2021 06:09
Do you offer a lid for the Dutch oven?
We offer a lid made of 100% cast iron with a stainless steel knob.
Last updated: October 19, 2021 06:09
What accessories do you offer?
We are offering a Wood trivet, Leather pot holder, Leather handle sleeves, and a cloth bag to compliment your FIREUP Dutch oven. Add-ons will be available when the campaign finishes. Our pledge-management partner, BackerKit, will collect your shipping information and the details of any add-ons you want to buy.
Last updated: October 19, 2021 06:09
How do I clean my FIREUP Dutch oven?
After using your FIREUP Dutch oven, let it cool to room temperature and then clean and rinse it with soap and warm water. Whilst the product is also dishwasher-safe, we suggest you hand-wash your Dutch oven since the dishwasher’s harsh cleaning could negatively impact the enamel surface over many years of use.
Last updated: October 19, 2021 06:09
Does the handle get hot while cooking?
The wide handles of the FIREUP Dutch oven are made of cast iron, so it is inevitable the handle will get hot after some time. Please be careful and use oven gloves when handling your FIREUP Dutch oven when it is hot. We are offering customized leather handle sleeves that you can add to your order at the end of the campaign through our pledge management partner, BackerKit.
Last updated: October 19, 2021 06:09
What is the knob on the top of the lid made of and is it oven-safe?
The knob on the top of the lid is made of stainless steel and is oven safe.
Last updated: October 19, 2021 06:09
What maximum temperature do you recommend for the FIREUP Dutch oven?
FIREUP Dutch oven is ideal for oven usage with an upper temperature of 260°C (500°F).
Last updated: October 19, 2021 06:09
Are your products safe?
Our Dutch ovens pose no hazard to human health and are perfectly suitable for everyday cooking. The cooking surface is non-toxic and contains no PTFE, PFOA, cadmium, or lead, making the product environmentally friendly and healthy to cook in.
Last updated: October 19, 2021 06:09
How can I include add-ons to my rewards?
After the campaign is over, our pledge management partner will be sending an email to the backers regarding the purchasing of add-ons.
Last updated: October 19, 2021 06:13
Can I buy more than 1 FIREUP Dutch oven?
During the entire duration of the campaign, you can pledge to buy more than one FIREUP Dutch ovens by increasing your pledge amount to account for the additional item. After the campaign is over, you can add additional rewards in the BackerKit survey.
Last updated: October 19, 2021 06:13
How many people can I cook for while using your product?
You can easily cook for a family size of 4-5 people. The diameter of the FIREUP Dutch oven is 26 centimeters (10 inches) and can hold up to 5 liters (5.3 quarts).
Last updated: October 19, 2021 06:13
Do I have to pay shipment and import duties?
We will be charging shipping separately after the campaign ends to ensure each backer is charged appropriately for what they order. Backerkit will be sending a survey asking for your shipping details right after launch. Local custom duties and taxes, if any, will be payable to the local courier partner.
Last updated: October 19, 2021 06:13
Where can I buy a FIREUP Dutch oven when the campaign is over?
After the campaign is over, you can add additional rewards in the BackerKit survey.
Last updated: October 19, 2021 06:13
Why should we trust a new brand like yours?
Whilst we are new to the market, we have a team with extensive experience across product design, manufacturing, and cookware. We have also worked with industry experts in cookware manufacturing in making the FIREUP Dutch oven a reality. Additionally, we have partnered with BakerKit who will ensure that the fulfillment of orders runs seamlessly for all our backers.
Last updated: October 19, 2021 06:13
Does the Dutch oven come in any other colours?
We have introduced the Dutch oven in black for our first launch. In future campaigns, we hope to launch Dutch ovens with other colour options.
Last updated: October 19, 2021 06:13
Is the FIREUP Dutch oven dishwasher-safe?
The product is dishwasher-safe, although we suggest that you hand-wash your Dutch oven as dishwashers’ often harsh cleaning could negatively impact the enamel surface over many years of use.
Last updated: October 19, 2021 06:13
What is Kickstarter?
Kickstarter is a launchpad for creators to raise funds to bring their products to life. Backers (that’s you!) can support creators by pre-ordering products on the Kickstarter platform, thereby helping to enable initial production runs to take place.
Last updated: October 19, 2021 06:13
What does it mean to back a project?
When you back a project, you’re pre-ordering the product. That means you’ll get it once it’s produced. In addition to getting the product itself, you’re also joining a community. You will have the chance to follow along the production process, take part in important surveys and give the creator valuable feedback.
Last updated: October 19, 2021 06:15
How do I pledge?
In order to pledge, click the green button that says “Back this project”. You’ll get to select your shipping country and choose your desired pledge level and reward.
Last updated: October 19, 2021 06:15
When is my money collected?
Your money will be collected only after the project ends on 18 November 2021. If the project is canceled for any reason, you won’t be charged.
Last updated: October 19, 2021 06:15
What payment methods can I use?
You can use any debit or credit card associated with Visa, Mastercard or American Express, as well as Discover and JCB cards. Kickstarter does not accept payments with PayPal.
Last updated: October 19, 2021 06:15
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.